Privacy Policy

Last updated: 21 September 2026

1. Who we are

Mwanda is a delivery and bill payment platform serving Zimbabwe. References to "Mwanda", "we", "us", or "our" in this policy refer to MWANDA DELIVERY (PRIVATE) LIMITED, a company registered in Zimbabwe (Company No. 113745A0252026) with the Companies & Intellectual Property Office of Zimbabwe (CIPZ), which is the data controller responsible for your personal information.

For privacy questions, contact us at privacy@mwanda.com.

2. Information we collect

We collect information you provide directly:

• Account details - name, email address, phone number, and saved delivery preferences
• Delivery details - recipient names, pickup and drop-off addresses, pinned map locations, and delivery instructions
• Payment information - processed securely through Stripe, Paynow, banks, or mobile money partners; we do not store full card numbers
• Order history - items ordered, prices, delivery times, refunds, substitutions, and proof-of-delivery records
• Communications - messages you send to support, vendors, drivers, or Mwanda operations

We also collect information automatically when you use our platform:

• Device type, operating system, browser, app version, and user agent
• IP address, approximate location, and precise location only when you choose to pin or share it for delivery
• Pages visited, screens opened, cart activity, checkout events, and service diagnostics

3. How we use your information

• To process and deliver your orders
• To send order status notifications via SMS or WhatsApp
• To prevent fraud and ensure platform security
• To improve our services through aggregated analytics
• To send service updates and, with your consent, promotional messages
• To maintain receipts, accounting records, dispute evidence, and proof of delivery

4. Sharing your information

We do not sell your personal data. We share it only with:

• Delivery partners - your name, phone number, delivery address, and delivery instructions are shared with the driver or courier handling your order
• Vendors - order item details may be shared with grocery, hardware, pharmacy, or service partners who fulfil your order
• Payment processors - Stripe, Paynow, banks, or mobile money providers receive the information needed to complete transactions securely
• Service providers - Clerk, Supabase, Vercel, Twilio, Resend, analytics, storage, email, and messaging tools help us operate the platform
• Authorities - when required by law or to protect the safety of our users

5. Data retention

We keep account data while your account is active. Order, payment, delivery, and tax records may be retained for up to 3 years for legal, accounting, fraud prevention, and dispute resolution purposes. Support messages and analytics records are kept only as long as needed for service operations. You may request deletion of your account at any time.

6. Your rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

To exercise any of these rights, email privacy@mwanda.com.

7. Account deletion

You can request account deletion by emailing privacy@mwanda.com from the email address linked to your Mwanda account. Include your name and phone number so we can verify ownership. We will delete or anonymise eligible personal data, except records we must retain for legal, accounting, fraud prevention, safety, or dispute purposes.

8. Security

We use industry-standard encryption (TLS) for data in transit and encrypt sensitive data at rest. Access to personal data is restricted to staff who need it to perform their role.

9. Children

Mwanda is not directed to children. You must be at least 18 years old to create an account or place orders through Mwanda.

10. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes via email or an in-app notice. Continued use of Mwanda after changes take effect constitutes acceptance of the updated policy.

11. Contact

Questions about this policy? Reach us at privacy@mwanda.com.